Terms of use and confidential processing of personal data
Privacy statement
't Hof van de Hemel (hereafter referred to as “we”) with address at Noordstraat 13 8630 Veurne is the owner of the website www.thofvandehemel.be. This is a public website on which the promotional information of 't Hof van de Hemel is published.
We like to take good care of our guests. Taking good care of the personal data you share with us is an important part of this. This privacy statement explains how we use your data to offer you a better and more inspiring user experience.
Protection of your privacy – responsible processor
't Hof van de Hemel is responsible for the processing of personal data on the website www.thofvandehemel.be (hereafter: “the Website” or www.thofvandehemel.be and commits to respecting and protecting the confidential nature of your personal data.
The term “confidential” processing means that we process your personal data in accordance with the prevailing national and international statutory provisions, including the Belgian Act of December 8, 1992, on the protection of privacy (Belgian Official Gazette, March 18, 1993), as amended by the Act of December 11, 1998 (Belgian Official Gazette, February 3, 1999) and the General Data Protection Regulation from the time of its entry into force on May 25, 2018. S., February 3, 1999) and the General Data Protection Regulation from its entry into force on May 25, 2018. For example, no personal data such as address, e-mail, telephone and fax number, demographic data or identification data will be processed without your consent to this processing and without you knowing the purpose of this processing.
Registration of personal data
You can freely visit the website www.thofvandehemel.be and consult all available information about 't Hof van de Hemel, the products and their prices without having to provide any personal data.
Whenever you provide personal data, we will treat it in accordance with the policy described here and the legal obligations regarding the processing of personal data.
Confidential processing of data
The personal data collected by 't Hof van de Hemel is stored in a secure environment that is not accessible to the public. The file can only be consulted by a limited number of people employed by 't Hof van de Hemel. The information will be processed for internal purposes only.
't Hof van de Hemel does not, as a rule, pass on personal data to third parties, except to comply with legal obligations and in the event of an explicit request from the judicial authorities or police services.
't Hof van de Hemel does NOT sell your data to third parties.
Which personal data are processed?
- Your e-mail address, including interests, when registering for our newsletter on the Website.
- Your e-mail address, reason, first name, last name, telephone number, message (possibly also data from category 2 if you choose to create an account and category 3 if you choose to subscribe to the newsletter) when making a contact request on the Website.
- The data that we keep track of below is not considered personal data. We keep track of:
- For non-logged-in users, a session cookie is set that keeps track of whether or not the visitor is logged in. This session cookie also keeps track of the search parameters the visitor has searched for, but only so that he can go back to the previous page via “Back to overview”. Favorites for a non-logged-in user are also saved here. This session cookie remains valid only during the visitor's browser session – until it expires – and is not permanently stored anywhere.
- A cookie is set to keep track of whether or not the user has clicked away the slide-out at the bottom of the page. This is to ensure that it does not keep reappearing after being clicked away.
- A cookie is set if the user is not logged in for technical reasons. This cookie does not contain any personal data.
Purpose of processing personal data (cf. above-mentioned data category)
- Category 1 The management of your account on the Website with a view to the use of our website, with the execution of an agreement that was requested by you as the legal basis. And if indicated by you, also the sending of direct marketing, with your explicit prior consent as the legal basis. If health-related data provided by you is used for direct marketing, then of course this is also only with prior consent.
- Category 2 Sending you direct marketing, newsletters, promotions and special offers, with your explicit prior consent as the legal basis. If health-related data provided by you is used for direct marketing, then of course this is also only with prior consent.
- Categories 3 and 4 The delivery and invoicing of products you have ordered, with the legal basis being the execution of an agreement that was requested by you.
- Category 9 To guarantee security and availability, with the legal basis being the legitimate interest of 't Hof van de Hemel to continuously improve the Website and services.
- Category 10 To check for spam with the legitimate interest of the Court of Heaven to continuously improve the Website and services as the legal basis.
- Category 11 To guarantee security with a view to the prevention, detection and prosecution of criminal offenses with the legitimate interest of the Court of Heaven as the legal basis.
- Category 13: Maintaining and improving this Website and including data in anonymous statistics, from which the identity of specific persons or companies cannot be determined, with the legitimate interest of the Court of Heaven to continuously improve the Website and services as the legal basis.
Google Analytics
A cookie from the American company Google is placed via our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the Website. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as third parties process the information on Google's behalf. We have no influence on this. We have allowed Google to use the analytics information obtained for other Google services.
The information that Google collects is anonymized as much as possible. Your IP address is explicitly not provided. The information is transferred to and stored by Google on servers in the United States. Google states that it adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.
Retargeting cookies
We use so-called retargeting cookies. This allows us to display advertisements on third-party websites based on your previous visits to our website. We use Facebook Pixel for this.
The information they collect is anonymized as much as possible. The information is transferred to and stored by Facebook on servers in the United States. Facebook claims to adhere to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.
About deleting cookies
More information about enabling, disabling and deleting cookies can be found in the instructions and/or by using the Help function of your browser.
Some tracking cookies are placed by third parties. You can delete these cookies centrally via Your Online Choices so that they are not placed back on a third-party website.
Other social media functions
Our website(s) and mobile app(s) contain features for social media such as Twitter, Google+ and Pinterest, which have their own privacy statements.
Make sure you read their terms and conditions and privacy statements carefully before entering any personal data; we accept no responsibility or liability for these features.
Authorization for processing
If 't Hof van de Hemel wishes to process your personal data for other purposes or wishes to pass it on to organizations or companies with which it collaborates, then 't Hof van de Hemel will ask for your explicit permission and you can refuse.
Duration of processing
We will process this data for the duration necessary for the purposes described above.
Profiling
The processing of your personal data does NOT include profiling. This means that we do NOT build a profile about you based on the personal data you provide to us so that we can make you suitable advertisements and proposals. However, you will not be subject to automated decision-making based on this profile in any way.
Your rights
- Right of access and inspection
You have the right to view the data that 't Hof van de Hemel has registered about you and to have any inaccurate or incomplete data corrected. In addition, you may at any time request that your personal data be removed from the 't Hof van de Hemel database.
- Right to unsubscribe, correct, supplement and delete personal data
You are free to decide whether or not to share your personal details with the Website.
If you no longer wish to receive information from 't Hof van de Hemel, you can unsubscribe at any time by sending an email to info@thofvandehemel.be or a letter to Noordstraat 13, 8630 Veurne, Belgium, stating your name, postal address and email address.
You will, however, still receive service-related messages from us, such as important information about the use of our products or services.
In addition, you always have the right to request that we correct, supplement or delete your personal data. You acknowledge that if you refuse to provide personal data or request that it be deleted, then certain services and products will not be available.
- Right to object
You also have the right to object to the processing of your personal data for serious and legitimate reasons.
In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case, you do not have to provide reasons.
- Right to free data transfer
You have the right to obtain your personal data that is processed by us in a structured, commonly used and machine-readable format and/or to transfer it to other controllers.
- Right to withdraw consent
To the extent that the processing is based on your prior consent, you have the right to withdraw that consent.
- Exercising your rights
You can exercise your rights by contacting us for this purpose, either by email to info@thofvandehemel.be, by post to Noordstraat 13, 8630 Veurne, or by using the CONTACT US/CONTACT/… section on the Website.
- Right to lodge a complaint
If you have a complaint, we ask you to contact 't Hof van de Hemel directly via info@thofvandehemel.be or 0474884684. We will take all possible measures to address your concerns regarding the processing of personal data.
You have the right to file a complaint with the Belgian Privacy Commission:
Commission for the Protection of Privacy, Drukpersstraat 35, 1000
Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: commission@privacycommission.be.
This is without prejudice to recourse to a civil court.
If you suffer damages as a result of the processing of your personal data, you can file a claim for compensation.
Security
We have developed security measures that are adapted at a technical and organizational level in order to avoid the destruction, loss, falsification, alteration, unauthorized access or accidental disclosure to third parties of collected personal data, as well as any other unauthorized processing of this data.
Under no circumstances can we be held liable for any direct or indirect damage resulting from incorrect or unlawful use of personal data by a third party.
You must comply with the security regulations at all times, including by preventing any unauthorized access to your login and password. You are therefore solely responsible for the use made of www.thofvandehemel.be from your computer, IP address and your identification data, as well as for their confidentiality.
Access to data
In order to process your personal data, we grant our employees access to your personal data.
We guarantee a similar level of protection by making contractual obligations similar to this Privacy Statement enforceable against these employees and appointees.
In order to be able to offer you the services and products you desire, we may share your personal data with the providers of the final travel services in the context of package travel.
We also work with carefully selected suppliers that carry out certain tasks for us (e.g. IT).
If we share personal data with other organizations, we require them to keep this data secure and we prohibit them from using the data for their own marketing purposes.
We only share the personal data that our suppliers and partners need to offer you and/or us their services, with the execution of an agreement that was requested by you and/or us as the legal basis.
Copyright
No texts or images from this website may be reproduced in any way without the express permission of 't Hof van de Hemel.
Changes to this Statement
This Statement replaces all previous versions. We may amend this Statement at any time, so please check our website(s) regularly for updates. If important changes are made, we will post a clear notification on our website(s) and, if applicable, also communicate the changes electronically.
Last updated: May 2018